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Privacy Notice
Last updated: February 16, 2026
1. Who We Are
Quofata provides AI-powered voice bot technology and related digital services. This privacy notice explains how we collect, use, store, and protect your personal information when you use our website, products, or services.
2. Information We Collect
We may collect and process the following data:
- Identity Data: Full name, job title, and organisation name.
- Contact Data: Email address, telephone number, and postal address.
- Technical Data: IP address, browser type and version, operating system, device type, and time zone.
- Usage Data: Pages visited, features used, session duration, and interaction patterns.
- Voice Interaction Data: Audio and transcription data from conversations with our AI voice bots, used solely to deliver and improve our services.
- Lead Data: Information you voluntarily provide during interactions, such as your name, email, phone number, and expressed interests.
3. How We Collect Your Information
We collect information through:
- Direct interactions (forms, voice bot conversations, email correspondence).
- Automated technologies (cookies, server logs, analytics tools).
- Third-party sources (payment processors, analytics providers).
4. How We Use Your Information
We use your personal data to:
- Provide, operate, and maintain our services.
- Process and respond to your enquiries.
- Send service-related communications and notifications.
- Analyse usage to improve our products and user experience.
- Detect, prevent, and address technical issues or fraud.
- Comply with legal and regulatory obligations.
5. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Where you have given clear consent for us to process your data for a specific purpose.
- Contractual Necessity: Where processing is necessary to perform a contract with you.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided your rights do not override those interests.
- Legal Obligation: Where processing is required to comply with the law.
6. Data Sharing
We do not sell your personal information. We may share your data with:
- Service Providers: Trusted third parties that assist in delivering our services (e.g., hosting, email delivery, payment processing, analytics).
- Our Clients: If you interact with a voice bot deployed by one of our clients, your lead data may be shared with that client organisation.
- Legal Authorities: When required by law, court order, or governmental regulation.
7. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
8. Data Security
We implement industry-standard technical and organisational measures to protect your personal data, including:
- Encryption of data in transit and at rest.
- Access controls and authentication mechanisms.
- Regular security assessments and monitoring.
No method of transmission over the Internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When data is no longer needed, it is securely deleted or anonymised.
10. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Restriction: Request that we restrict the processing of your data.
- Portability: Request your data in a structured, commonly used format.
- Objection: Object to the processing of your data for certain purposes.
- Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
11. Cookies
Our website uses cookies and similar technologies to enhance your experience. Cookies help us understand how you use our site and allow us to improve our services. You can manage cookie preferences through your browser settings.
12. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
13. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us so we can promptly delete it.
14. Changes to This Notice
We may update this privacy notice from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this notice periodically to stay informed about how we protect your information.
15. Contact Us
If you have any questions, concerns, or requests regarding this privacy notice or our data practices, please contact us: